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FAQ's

What's in my KeteKoha?

You will receive 10 full-sized items from small batch artisan producers in New Zealand and the South Pacific islands. These items are a combination of culinary, savoury, sweet and beverage. We don't do "Spoilers" as we're a tad old-school and believe in the wonder of SURPRISE. However, if you need to know what is in your KeteKoha, send us an e-mail and we'll reluctantly spoil your surprise.

 

How big is KeteKoha?

KeteKoha weighs 6lb (almost 3kg) and measures 10 x 10 x 4 inches (30 x 30 x 10 cm). We have kept the packaging as minimal as possible so that your parcel is as it seems.

 

How do I gift KeteKoha to a friend (or two)?

Kind people do kind things. Continue through the check-out as per usual, entering your gift recipient's details into the shipping fields and your details in the billing section. To gift a subscription to two or more friends, you can either progress through the checkout as per the above multiple times, or, create an account when checking out once then log into your account & add more items to your cart, editing your shipping details.

However, if this all seems too much, send us an e-mail and we'll help you out!

 

My day is a nightmare!

Once you open your KeteKoha, the nightmare will be over! However, if you do have any issues, e-mail us right away and we'll get you sorted. You can also find more information in our T's & C's topics below.

 

I discovered an item in my KeteKoha that I need more of right now!

Let me say, I'm not surprised... E-mail us. Message us on Facebook. DM us on Instagram. or use the cool button on the side of your screen to get in touch and we'll sort you out right away.

 

I HAVE OTHER QUESTIONS.

 

If you can't find your question or answer anywhere, send us an e-mail. We'd love to hear from you.